Refund policy

Return & Refund Policy

Last Updated: September 11, 2026

At Crown & Court, every order matters to us. Many of our products are created specifically for you through our print-on-demand fulfillment partners. Because these items are made to order, our return and refund policy differs from that of a traditional retail store.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

MADE-TO-ORDER APPAREL & MERCHANDISE

Many Crown & Court apparel, accessories, and merchandise items are produced and fulfilled on demand.

Because each product is made specifically for your order, we do not accept returns or exchanges for buyer’s remorse, change of mind, ordering the wrong size, or selecting the wrong color.

Please review the applicable sizing chart and product information before ordering.

If your item arrives damaged, defective, or misprinted, or you receive the incorrect item, please contact Crown & Court within 30 days of receiving your order.

We may request:

  • Your order number
  • A description of the problem
  • Clear photographs showing the issue
  • A photograph of the entire product when necessary

After the issue is reviewed and approved, an eligible order may qualify for a replacement or refund, depending on the circumstances.

You generally will not be required to return a damaged or defective print-on-demand product unless we specifically instruct you otherwise.

PRINT-ON-DEMAND BOOKS & JOURNALS

Crown & Court books, journals, devotionals, activity books, and other printed publications may be produced specifically for each customer through our print-on-demand publishing partner.

Because these products are printed to order, returns and exchanges are not accepted for change of mind or buyer’s remorse.

If a printed product arrives damaged, defective, incorrectly manufactured, or incorrectly packaged, please contact Crown & Court as soon as possible.

Issues with print-on-demand books must be reported within 30 days of the order’s shipment date.

Please include your order number and photographs clearly showing the damage or defect.

Eligible damaged or defective printed products will generally be handled through a replacement copy.

Normal variations associated with print-on-demand production, including minor variations in color, print placement, trimming, or manufacturing, may not qualify as a defect.

EBOOKS & DIGITAL PRODUCTS

Digital products, downloads, and ebooks are non-returnable and non-refundable once purchased or delivered, except where otherwise required by law.

If you experience a technical issue accessing a digital product, please contact us so we can help.

LOST PACKAGES

If you believe your package has been lost in transit, please contact Crown & Court promptly.

For merchandise fulfilled through our print-on-demand partners, lost-package claims generally must be submitted within 30 days of the estimated delivery date.

We will review the tracking information and work with the applicable fulfillment provider to determine whether the order qualifies for replacement or refund.

WRONG OR INCOMPLETE ORDER

If you receive an item different from what you ordered or part of your order is missing, please contact us promptly.

Some Crown & Court orders may contain products fulfilled by different providers and therefore may arrive in separate packages or on different dates.

Please check your shipping confirmation and tracking information before reporting a missing item.

ORDERING THE WRONG SIZE OR COLOR

Because our apparel and merchandise is generally made specifically for each order, we cannot provide returns, refunds, or exchanges when a customer:

  • Orders the incorrect size
  • Selects the incorrect color
  • Changes their mind after ordering
  • No longer wants the product after it has been produced

We strongly encourage customers to review the sizing chart and product description before placing an order.

ORDER CANCELLATIONS & CHANGES

Our fulfillment process may begin shortly after an order is submitted.

If you need to request a cancellation or change, contact us as quickly as possible. We cannot guarantee that an order can be changed or canceled once production has begun.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The amount of time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Shipping charges may not be refundable unless the refund relates to an error, damaged product, defective product, or another qualifying fulfillment issue.

DO NOT MAIL RETURNS WITHOUT CONTACTING US

Please do not mail a product back to Crown & Court, Printful, Lulu, or another fulfillment facility without first contacting us and receiving instructions.

Because our products may be fulfilled from different locations, sending an unauthorized return to an address printed on a package does not guarantee that the return will be received, processed, or refunded.

HOW TO REPORT A PROBLEM

If there is a problem with your Crown & Court order, please contact us through the Contact page on crown-and-court.com.

Please include:

  • Your name
  • Order number
  • Email address used for the order
  • A description of the issue
  • Photographs of damaged, defective, incorrect, or misprinted products when applicable

We will review your request and work with the appropriate fulfillment provider to resolve qualifying issues.

OUR FULFILLMENT PARTNERS

Crown & Court currently uses third-party print-on-demand and fulfillment services, including Printful and Lulu, for certain products.

Our return and refund procedures are designed to align with the fulfillment requirements applicable to these made-to-order products.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

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